Effective date: September 15, 2026
This Policy applies to purchases made through WeAreMicDrop.com, a Mic Drop Creative online storefront, an approved quote or invoice, or another direct Mic Drop Creative sales channel. It is incorporated into the Mic Drop Creative Terms of Use and Sale.
1. Custom and Print-on-Demand Products: All Sales Final
Our products are custom-decorated, personalized, sourced for a specific order, or printed on demand after the customer approves the product and artwork. They cannot ordinarily be restocked or resold. Accordingly, all sales are final except for a verified defect, Mic Drop Creative production error, item damaged in transit, or incorrect item supplied by Mic Drop Creative.
We do not accept returns, exchanges, or refunds for:
- Change of mind, buyer's remorse, or no longer needing the product.
A size, color, garment, quantity, shipping address, or other option selected or approved by the customer.
Spelling, punctuation, image quality, artwork, placement, or design details supplied or approved by the customer.
Normal differences between a screen image or mockup and a physical product.
Reasonable decoration, garment, shade, texture, or measurement variations within customary production and manufacturer tolerances.
A missed event or deadline unless Mic Drop Creative expressly guaranteed the delivery date in writing and failed to meet that guarantee.
Damage caused after delivery by use, washing, drying, alteration, accident, improper care, or normal wear.
2. Defective, Damaged, or Incorrect Items
Inspect your order promptly. You must report a claimed manufacturing defect, Mic Drop Creative production error, transit damage, or incorrect item within three (3) business days after delivery. Email us with:
- Your order number and contact information.
A description of the problem and the quantity affected.
Clear photographs of the full item, the claimed issue, the size or product label, and—if shipping damage occurred—the packaging and shipping label.
Any other information reasonably needed to evaluate the claim.
Do not discard, wear, wash, alter, or return the affected product unless we instruct you to do so. We may request the item for inspection or require return authorization. Unauthorized returns may be refused.
3. Our Remedy
If we verify an eligible claim, Mic Drop Creative will choose a commercially reasonable remedy: repair, reprint, replacement, store credit, or refund of the amount paid for the affected item. When return is required for a verified Mic Drop Creative error, we will provide instructions and cover reasonable return shipping. The remedy applies only to the affected quantity, not unaffected items in the order.
To the extent permitted by law, these remedies are the customer's exclusive remedies for a defective, damaged, or incorrect custom product. Nothing in this Policy limits a non-waivable consumer right.
4. Order Changes and Cancellations
Contact us immediately. Changes and cancellations are not guaranteed after an order is approved or submitted. If blank goods have been ordered, art or setup work completed, screens or transfers produced, or production started, some or all amounts paid may be non-refundable. Approved changes may require additional charges and a new schedule.
5. Production and Shipping Estimates
Production and delivery dates are estimates unless we expressly guarantee a date in writing. Estimates begin after we receive all required payment, information, artwork, and approvals. Business days exclude weekends and federal holidays. Peak periods, inventory availability, customer changes, weather, carrier conditions, and other events outside our reasonable control may cause delays.
6. Shipping Charges and Address Accuracy
Shipping charges and available methods are shown at checkout, included in a quote, or otherwise communicated before purchase. You are responsible for providing a complete and accurate delivery address. Contact us immediately if an address is wrong; once an order is processed or shipped, we may be unable to change it. Costs caused by an incorrect or incomplete customer-provided address—including rerouting, return-to-sender, storage, and reshipment—are the customer's responsibility.
7. Tracking, Delivery, and Carrier Issues
We will provide tracking when available. Tracking and delivery dates are supplied by the carrier and may change. If tracking shows delay, loss, or delivery but you cannot locate the package, contact us promptly so we can help investigate or submit a carrier claim. Carrier investigations may take time. A replacement or refund is not automatic while a carrier claim is pending or when available evidence shows delivery to the address provided.
8. Local Pickup
If local pickup is offered, we will notify you when the order is ready and provide pickup instructions. Orders are not ready merely because an estimated date has arrived. A person collecting an order may be required to show identification or order confirmation.
9. International Orders
If international shipping is offered, the recipient is responsible for import duties, taxes, brokerage, customs charges, and compliance with destination-country requirements unless we agree otherwise in writing. Customs delays are outside our control. Non-waivable rights under applicable law remain unaffected.
10. Refund Processing
Approved refunds are issued to the original payment method when reasonably possible. We generally initiate an approved refund within 7–10 business days, but the time for the credit to appear is controlled by the payment provider and financial institution. Shipping, rush, art, setup, and processing charges are non-refundable unless the refund results from our verified error or applicable law requires otherwise.
11. Chargebacks
Please contact us before disputing a charge so we can investigate and attempt to resolve the issue. We reserve the right to provide the payment processor or financial institution with order records, approvals, delivery records, communications, and this Policy when responding to a dispute. Nothing in this section prevents you from exercising a lawful billing-dispute right.
Contact Us
Mic Drop Creative is operated by Coffee Then Vino Holdings, doing business as Mic Drop Creative.
Email: orders@wearemicdrop.com
Phone: 512-219-2731
Mailing address: 22214 Highway 71 West, Spicewood, Texas 78669
